For all the services contracted, 50% advance payment should be made to hold the booking, on confirmed basis & the balance amount should be paid 5 days before the commencement of the services. Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
30 days prior to arrival: 10% of the Tour / service cost
15 Days prior to arrival : 25% of the Tour / service cost
07 days prior to arrival: 50% of the Tour / service cost
In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).
Refund for hotel payment will follow the hotel’s cancellation policy
In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund.
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by Esteem Holidays pvt limited will be under the exclusive jurisdiction of Court of Alappuzha.